A Global Leader in Technology Education

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frequently asked questions

Who can enroll at APT College?

APT College is a closed enrollment school. In order to enroll, you need to be an employee in the telecom, cable, electric power utility, or related industries, and you need to be eligible for employer tuition assistance. 

How do I start an enrollment agreement?

Click here to find the upcoming APT College courses. Once you select a course, choose if you are a new student or existing student and you will be requested to fill out and sign the “Enrollment Agreement”. An Education Advisor will contact you to validate your enrollment agreement submittal.

NOTE: For assistance with course enrollment or with existing student credentials, please contact your Education Representative.

Why should I fill out the enrollment agreement?
The enrollment agreement has a three-fold purpose. First, it is the document that confirms your enrollment into a class. Secondly, it verifies that you have been informed of your rights and responsibilities as a student. Finally, the signed enrollment agreement is necessary to begin the tuition funding process with your employer. Therefore, it is important that you take particular care in filling out the enrollment agreement with correct information.
How about my personal data?
APT College recognizes that all personal and work related information must remain confidential. We protect your data. We don’t sell, give away, or share your personal information with outside agencies.
Have you received my enrollment agreement?
When enrolling online, the APT College enrollment system automatically sends you a confirmation email that we have received your enrollment agreement. Feel free to contact the APT College office to verify a submitted enrollment agreement at any time.
Why do you need my social security number?

All colleges currently identify transfer credits for individuals by their Social Security number. In order to report any college credits earned in a class to the American Council on Education we need your Social Security number. Social Security numbers and all personal information are kept in strictest confidence according to legal requirements. This information is not used for any other purpose.

Have you received my enrollment form?

When enrolling online, the APT website automatically sends you a confirmation reply. Feel free to contact the APT office to verify a submitted enrollment.

Where can I find upcoming scheduled courses? 
There are three options:
1. Click Courses on the top menu of the APT College website to view the list of upcoming courses. If you are already taking a course, you can click “Upcoming courses” on the menu of your online courseroom in the eLearning Portal
2. Contact your local Education Representative to request information for a specific course
3. Call APT at 800-431-8488 to speak with APT Representative for your area to discuss course scheduling options
I’ve cancelled my class, is there a cancellation fee? 

If APT cancels the class, you will not incur a fee.

If you withdraw from a class after it has begun, you are responsible for a prorated portion of the tuition fee. Click here to read the Cancellation and Refund Policy.

How much does my class cost?
Click here to obtain information on class tuition fees. For more information, please contact your Education Representative or the APT College office at (800) 431-8488.
What course types do you offer?
APT College offers online and blended courses. In online courses, you will interact and collaborate with your instructor and classmates and access multimedia course content in an online courseroom from anywhere, via any device, and at any time in an asynchronous fashion. You will complete distance learning activities and assessments online in the eLearning Portal courseroom and can do so at your convenience on a 24/7 basis, within the deadlines established by your instructor.
In blended courses, you will meet with your instructor and classmates in scheduled sessions at a physical class location. During class time you will complete hands-on labs needed for certifications and employer testing requirements. You must complete distance learning activities and assessments online in the eLearning Portal courseroom and can do so at their convenience on a 24/7 basis. In the online courseroom you will also have access to all of the course materials and multimedia content available for the course.
Alternatively, in some blended classes you will meet with the instructor via live webcast. Contact the APT office if you have questions concerning the availability of blended webcast courses. Click here to learn more about distance education.
What is the minimum/maximum class size?
Average class size is 10-15 students, both for online or blended types of delivery.
Where will I submit my assignments? 
To earn points towards the course final grade, you will complete all of the activities in your online courseroom. The passing grade for any course is 70%, or C-, corresponding to 630 points over a total of 900 points.
Download the Syllabus from the “Getting Started” section of your online courseroom and view the list of graded activities and the related distribution of points. The Academic Policy, available in the “College Policy and Procedure” section of your online courseroom, provides guidance you will need to be successful in your course.
Do I need a computer to take a class? 

Yes, you need a computer and a reliable Internet connection to access the available multimedia content and complete all of the required activities. To complete an online course, you will need a webcam. Click here to view the minimum requirements necessary to attend an APT class .

What are the minimum system requirements to take a class? 

Click here to view the minimum requirements necessary to attend an APT class.

What are the basic Internet and computing skills required?

The basic Internet and computing skills needed for all courses completed at APT College include the following:

  • Interacting with the computer using a mouse and keyboard
  • Running basic applications on the computer
  • Conducting file operations such as creating, saving, copying, and retrieving documents
  • Using a browser
  • Posting to a discussion forum/board
  • Downloading and saving a file to your computer
  • Uploading a file by browsing your computer to locate a file
  • Entering your responses in a web-form, such as an online quiz
  • Sending emails to your instructor or peers
  • frequently asked questions

    When does my class start and where is it being held?

    Once your enrollment agreement is validated, a Welcome Letter will be e-mailed to you that will explain the details of your course. If you are enrolled in a blended course, you will also find the address of the location where you will meet with your instructor.
    If you are a new student, login information will be sent to you in a separate email.

    I can’t login in the eLearning Portal, what do I do now? 
    Contact Student Services at studentservices@aptc.edu or call 800-431-8488

    I’ve finished class, where is my certificate and grades? 
    Certificates and grade reports are processed, mailed, and emailed approximately 2 weeks after completion of the course. Look for a 9”x12” tan envelope. Please store your certificate and grades in a safe place; you will need to provide grades and/or certificate to your company funding agency as proof of course completion.
    NOTE: This is NOT automatically done for you; it is your responsibility to communicate course completion with your funding agency. APT College cannot do this for you
    If after 3 weeks you have not received your Course Completion Certificate and Grades please call the APT office at 800-431-8488.
    How do I get help if I have a problem in my online courseroom?

    In order to learn how to get help, use the “How to Get Help” procedure that your instructor has posted in the Course Announcements forum in your online courseroom. The same How to get Help procedure is available in the top menu from any page of your online courseroom, on the far right.

    I received my grade report with an Incomplete because I did not complete some of the activities online. Now what? 

    The Academic Policy available to you in the College Policy and Procedure section of your online courseroom outlines the Incomplete Gradebook process. An incomplete letter is our attempt to highlight where there is missing work and to provide an opportunity for you to submit the work within a specified period of time. The Academic Policy and Course Syllabus outline assignment requirements.
    Please, contact your Instructor first, who will enable you to complete the required activities within the timeframe indicated in the Incomplete Letter. Once you submit the missing activities, we will complete your grading and issue your Course Completion Certificate assuming no other requirements are pending.

    I received a failing letter. Now what?

    We make our best to have our students strive. However, in order to successfully complete a course you have the responsibility to complete the activities online which give points toward the final grade, as reported in the syllabus. If you receive a failing letter because your grade was less than 70% or C-, APT College gives you the opportunity to attend the same class one more time at no charge. Please, contact your Education Representative, or call the APT Office at 800-431-8488. 

    I am enrolled in an online class. What happens if I can’t attend one or more weeks and I fall behind for any reasons?

    As outlined in the Academic Policy available in your online courseroom, in order to meet the attendance requirements you must post at least one message in the Weekly Discussion Forum each week. If for any unforeseen reasons you are unable to fulfill the minimum attendance requirements and fall behind in completing course activities within the established deadlines, you must submit a formal request for extension to your instructor with a clear rationale for the request. The instructor will coordinate exceptions granted with APT College Academics Department.

    I am enrolled in a blended class. What happens if I miss a session?

    As outlined in the Academic Policy available in your online courseroom, in a blended class you must attend 70% of the class time at minimum in order to successfully complete the class. For example, you can miss a maximum of 3 sessions in a course with 10 sessions. If you have to miss a session of your blended course, please coordinate with your instructor and ask about activities you miss that may be important for the course completion. Make sure you don’t miss the hands-on sessions or the proctored exam sessions. Hands-on sessions are carefully scheduled and, most likely, there will not be an opportunity for a lab make-up before the next scheduled class in your area.

    Which course is College accredited? How many credits?

    All of the courses offered by APT College allow you to earn credits towards an APT College degree program. More information on APT College programs is provided in the Academic Program pages of this website, or in the College Catalog.  

    I’m having trouble with my funds, can I start class?

    Please contact the APT office to discuss options.

    What industry certifications do you offer?

    View the course descriptions of each course in the Academic Program pages to find the industry certifications they prepare for.

    How do I take the certification exam, and what is the cost?

    Some courses offer industry certification exams that are scheduled and proctored by APT College. In this case, the exam fee is included in the course tuition. In contrast, there are some industry certification exams that are proctored exclusively by a third party proctoring service. When this is the case, you are required to schedule the exam when ready and pay the appropriate exam fee.
    Note: The online courseroom for industry certification courses provides details about the certification exam process.

    How do I get my college credits? How much does it cost?

    College credits are available to students taking degree-based courses beginning in 2007. To request an official transcript, please complete and return the APT Official Transcript Request Form. The first two transcripts in a student's lifetime are free. Every transcript requested thereafter costs $10. Upon graduation from APT, an official transcript will be included with the student's diploma at no additional cost.

    For students who took courses before 2007, some of our courses were recognized by the American Council on Education (ACE). ACE provides a transcript service for several of APT's classes. For more information, please click here to visit the ACE CREDIT website.



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